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From: Outreach Elections Ontario Sent: Friday, September 19, 2003 5:35 PM To: Outreach Elections Ontario Subject: Voter assistance hotline To agencies serving people with disabilities: This will confirm that our “Voter Assistance” access line will be activated tomorrow (September 20, 2003) to provide prompt assistance to voters with disabilities on Advance Poll days and on Election Day. We are undertaking this pilot project as part of our outreach initiatives to ensure barrier free access to the election process. Should a caller report a difficulty in voting, agents have been trained to respond quickly with follow-up action and/or information. Please note that the bilingual agents on this line are dedicated specifically to assist electors with disabilities by facilitating their access to the voting process on Advance Poll days and on Election Day. Persons who wish general information on when, where and how to vote, and on the services available to electors with special needs, should still contact our Call Centre and select the line for special needs when prompted. Note our Call Centre also offers a TTY line. Specially-trained agents will respond to all calls. For your reference, effective September 20, 2003, our web site will provide the following information: Contact our Call Centre: 8AM – 10PM EST For general information on when, where and how to vote, as well as services available to electors with special needs. Call our Voter Assistance hotline: 8AM – 10PM EST A dedicated line to assist electors with disabilities by facilitating their access to the voting process on Advance Poll days and on Election Day. Please note that, in the event of high call volumes, Voter Assistance agents may direct callers who are seeking general information and do not require immediate assistance in voting to the Call Centre. Please feel free to communicate this information to your clients or members and provide a link to our web site from your own. Our web site provides an overview of services available to electors with special needs. |
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